Salenius Code AB

Repair Agent — Support

Version: 1.0
Last updated: 2025‑11‑21

Welcome to Repair Agent support. This page provides help, FAQs, and contact information.

What is Repair Agent?

Repair Agent helps you document maintenance and repair work with steps, notes, and photos. The app also includes a Repair Assistant that answers questions related to your work.

Contact

  • Email: support@salenius.se
  • Typical response time: within 2 business days
  • When contacting us, please include:
    • App version and iOS/iPadOS/macOS version
    • Device model
    • Steps to reproduce (if reporting a bug)
    • Screenshots or screen recordings (optional)

Frequently Asked Questions

1) How do I ask the Assistant a question?

  • Open a Project
  • Open a Work Log within that project
  • Tap “Ask Assistant” to open the Assistant
  • Type your question and tap Send
  • If you’re out of questions (credits), tap “Buy more questions”

2) I can’t find the in‑app purchases (question packs)

  • Go to Work Log → Ask Assistant
  • If you have 0 credits, you’ll see “Unlock Assistant” with purchase buttons for 2 or 10 questions
  • If you have credits, use the “Buy more questions” button inside the Assistant

3) Which in‑app purchases are available?

  • “Repair Assistant — 2 Questions”
  • “Repair Assistant — 10 Questions” Both are consumables. Each purchase increases your available question credits.

4) I purchased questions but don’t see my credits

  • Check your internet connection
  • Force‑quit and reopen the app
  • Ensure the purchase completed (Apple confirmation)
  • Credits don’t transfer between different Apple IDs or sandbox accounts
  • If the issue persists, email us with the approximate purchase time and your Apple ID region (never share your password)

5) How do I restore purchases?

  • Question packs are consumables and cannot be restored per App Store policy
  • If you believe you were charged but didn’t receive credits, please contact us

6) How are my credits stored?

  • Credits are stored locally on your device and updated after each purchase
  • Deleting the app may remove locally stored credits

7) How do I add photos to a work log?

  • Open a Work Log
  • Add steps, then attach photos to steps using the photo button
  • On iOS, you can also capture a photo directly from the bottom toolbar

8) The Assistant’s answer seems generic

  • Provide more context in your question (year/trim, part number, environment)
  • The Assistant is designed to be safe and cautious; when values vary, it may suggest ranges and verifying against the official service manual

Troubleshooting

Prices don’t show on the purchase screen

  • Check your internet connection
  • Wait a few seconds on the purchase screen for products to load
  • For sandbox testing: ensure you’re signed in with a sandbox user in Settings → App Store (iOS)

Purchase sheet doesn’t appear

  • Ensure in‑app purchases are allowed on the device (Screen Time restrictions)
  • Restart the app/device

App crashes or freezes

  • Send steps to reproduce, screenshots, and device details to support@salenius.se

Data & Privacy

  • We respect your privacy and minimize data collection
  • Storage:
    • Projects, work logs, steps, and photos are stored on your device
    • Purchases are processed by Apple’s StoreKit
    • More information:
    • Privacy Policy: https://salenius.se/privacypolicy/Repair%20Agent%20Privacy%20Policy.pdf

Legal

  • Repair Agent is provided “as is” without warranties. Always verify critical specifications against the official service manual for your exact model/year.
  • Apple, iOS, iPadOS, macOS, and StoreKit are trademarks of Apple Inc.

Need more help?

Email us at support@salenius.se — we’re happy to help.

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